Telecommunications

A telecommunications operator could state that 30% of the customers who had cancelled their telephone service were under 35 years old and had been using the service for less than 2 years. More than a half of them decided to move from one company to another because they were offered more advantages.

Analyze in depth your customers’ behavior with Quiterian DDWeb and obtain from them a 360º customers view. Identify soon which active contracts have reduced expenses and anticipate to their attrition. Increase your customers’ value and secure their loyalty by working out the optimum consumption per contract and by offering them complementary products.

The marketing chief of a telecommunications company could get to know which mobile phones had answered to a certain campaign and which results had been parallel obtained through the web site, in order to quantify the impact caused by that campaign.

Campaign Workflow ensures an integrated campaign management: targeted campaigns launching, real-time campaigns monitoring, assessing and finally modifying campaigns on the fly.

A multinational in the telecommunications sector designed and automated a system to early detect defaults and thus prevent frauds. Additionally, the company could adjust the prices of its products and services up to the risk level.

Perform optimal pricing analyses and prevent frauds through Quiterian DDWeb’s visual data mining techniques. Reduce duplicities and costs through process automation, and improve your operations and competitive position in the market.