Knowing the customer, the key to succeed in extremely competitive environments
The success of public services companies (Utilities) consists of making the most of customers’ incomes sources and of increasing efficiency in all the operations. In order to detect business opportunities and to maximize customers’ value, knowing how these customers are and analyzing their behaviour is essential.
Quiterian’s DDWeb makes advanced Data Mining and Predictive Analysis techniques accessible to all business users; in this case, accessible to the professionals working at public services companies. So they can become empowered and as a result, explore and analyze their own data, extracting the hidden information in those data instantly and bringing added value to the business and agility to the whole decision-making process.
DDWeb allows Utilities to detect business opportunities soon by calculating, for example, the “optimum consumption per contract” in order to measure the customer’s real potential. The same way, with DDWeb it is possible to predict unpaids, to tighten prices and services up to risk level, frauds,… All that, in addition to getting a 360º customer’s knowledge, bringing them competitivity and efficiency.
Competitivity through costs reduction (Call Center) and resources optimization (self-management system, effectiveness analysis,…). And efficiency in the whole process of customer management.
Some advanced analytics solutions provided by Quiterian are the following: